Privacy Policy

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Privacy Policy

At Serenity Living, we are committed to protecting the privacy and confidentiality of our residents, visitors, and users of our website. This Privacy Policy outlines how we collect, use, disclose, and protect personal information provided to us in connection with our services, including our residential care facility and online presence.

By using our services or accessing our website, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

1. Information We Collect

We collect various types of information from residents, their families, and website visitors, including:

a. Personal Information:
  • Full name, date of birth, gender, and contact information (e.g., phone number, email address, mailing address).
  • Health-related information, including medical history, medications, doctor’s information, and emergency contacts.
  • Financial information (e.g., payment details, insurance information, billing addresses).
  • Family and next of kin details for emergency and contact purposes.
b. Non-Personal Information:
  • Browser information, IP addresses, cookies, and usage data when using our website.
  • General demographic information and preferences shared by visitors.
c. Sensitive Personal Information:
  • Health assessments, mental health information, and other personal data necessary for providing care and services to our residents.

By using our services or accessing our website, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

  • Resident Care and Services: To provide quality care and services to our residents, including health monitoring, medication management, and emergency care.
  • Communication: To communicate with residents and their families regarding care plans, updates, billing, and other important information.
  • Billing and Payments: To process payments, manage accounts, and handle insurance claims.
  • Website Functionality: To improve user experience on our website, monitor site performance, and analyze user interactions.
  • Legal Compliance: To comply with legal and regulatory requirements, such as health regulations and reporting obligations.

By using our services or accessing our website, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

3. How We Protect Your Information

We take the security of personal information seriously and employ a range of measures to protect it:

  • Data Encryption: We use encryption technologies to protect personal data, especially sensitive information such as health and financial details.
  • Access Control: Only authorized personnel (e.g., healthcare providers, administrative staff) have access to personal information on a need-to-know basis.
  • Secure Storage: Personal information is stored securely, whether electronically or physically, to prevent unauthorized access or disclosure.

Despite these precautions, no system can guarantee 100% security. We cannot guarantee the security of your information during transmission to or from our website.

4. Sharing and Disclosure of Information

We may share your personal information with third parties under the following circumstances:

  • Healthcare Providers: To ensure continuity of care, we may share health-related information with healthcare professionals or hospitals as necessary.
  • Service Providers: We may share personal information with third-party service providers who assist us with tasks such as payment processing, IT services, and facility management.
  • Legal Requirements: We may disclose personal information to government authorities, regulators, or courts when required by law or to protect the safety of our residents.
  • Family Members: We may share information about a resident’s health, well-being, or care plans with designated family members or legal representatives.

We do not sell or rent personal information to third parties for marketing purposes.

5. Your Rights Regarding Personal Information

Residents, their families, and website visitors have certain rights regarding their personal information, including:

  • Access and Correction: You may request access to your personal information and request corrections if any data is inaccurate or outdated.
  • Data Portability: You may request a copy of your personal data in a structured, commonly used format.
  • Deletion: You may request the deletion of your personal information, subject to legal or contractual retention requirements.
  • Consent Withdrawal: If you have provided consent for any specific use of your personal data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the “Contact Information” section below.

6. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to improve user experience. Cookies are small data files stored on your device when you visit our website. They help us understand how users interact with the site, enabling us to optimize performance and enhance features.

You can manage or disable cookies through your browser settings, though doing so may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites or services not operated by Serenity Living. We are not responsible for the privacy practices or content of such third-party sites. We recommend reviewing the privacy policies of those sites before providing any personal information.

You can manage or disable cookies through your browser settings, though doing so may affect the functionality of our website.

8. Children’s Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children without appropriate parental or guardian consent. If we discover that we have inadvertently collected personal information from a child, we will take immediate steps to delete that information.

You can manage or disable cookies through your browser settings, though doing so may affect the functionality of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify residents, families, or website users of any significant updates through appropriate channels (e.g., email or website notices). The date of the last update will be indicated at the top of this policy.

You can manage or disable cookies through your browser settings, though doing so may affect the functionality of our website.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:

600 North Birch Street Illinois 60950, United States

contact@serenity.living

815-468-6896